Master Service Agreement
Last updated: July 24, 2026
Legal center · Related: Terms of Service · Privacy Policy · End User License Agreement · Acceptable Use Policy
1. Purpose
This Master Service Agreement ("MSA") governs enterprise purchases of Watch Dog from Shubham Gupta trading as Watch Dog ("Provider"). Commercial specifics (fees, seats, term, SLA applicability) are set out in an Order Form executed by the parties. Self-serve Team/Business purchases remain under the Terms of Service unless an Order Form states otherwise.
To execute an Order Form, contact sales.
2. Order of precedence
3. Services
Provider will make the Watch Dog extension licensing and organization dashboard available as described in the Order Form and product documentation. Provider may improve the services; material reductions to core paid functionality during a paid term require mutual agreement or a proportionate remedy.
4. Customer responsibilities
- Deploy and configure the extension lawfully (including employee notices/consents).
- Maintain accurate admin contacts and seat counts.
- Not misuse the services in violation of the AUP.
5. Fees & taxes
Customer will pay fees as set out in the Order Form. Unless stated otherwise, fees are annual in advance, non-refundable, and exclusive of taxes. Late amounts may accrue interest at 1.5% per month or the maximum permitted by law.
6. Intellectual property
Provider retains all rights in the services. Customer retains rights in Customer data and configurations. Feedback may be used by Provider without obligation.
7. Confidentiality
Each party will protect the other's Confidential Information using reasonable care and use it only to perform under this MSA for three (3) years after disclosure (trade secrets longer).
8. Data protection
The DPA applies to Personal Data processed on Customer's behalf.
9. Warranties
Provider warrants it will provide the services in a professional manner materially conforming to documentation. EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED WITHOUT OTHER WARRANTIES.
10. Indemnities
Provider will defend Customer against third-party claims that the unmodified services infringe IP rights, and will settle or pay resulting damages, provided Customer gives prompt notice and cooperation. Provider may modify, replace, or terminate the affected services with a refund of prepaid unused fees. Customer will indemnify Provider for claims arising from Customer data, monitoring practices, or misuse.
11. Liability cap
EXCEPT FOR WILLFUL MISCONDUCT, IP INDEMNITY, OR BREACH OF CONFIDENTIALITY, EACH PARTY'S AGGREGATE LIABILITY UNDER THIS MSA IS LIMITED TO FEES PAID OR PAYABLE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. NEITHER PARTY IS LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.
12. Term & termination
The MSA term follows the Order Form. Either party may terminate for material breach uncured within 30 days after notice. Upon termination, licenses end and data handling follows the DPA.
13. Insurance
Provider will maintain commercially reasonable insurance appropriate to its stage and will provide certificates to Enterprise customers on request when obtained.
14. Governing law
Laws of Western Australia, Australia. Courts of Western Australia have exclusive jurisdiction.
15. General
Neither party may assign without consent except to an affiliate or successor in connection with a merger or sale of assets. Notices may be sent to the contacts on the Order Form and support.watchdogdlp@gmail.com.